The Merlin guide
From the first sample to the finishing details. Find practical answers about pool liners, safety covers, spa covers and working with Merlin.
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Liners
Find your pool’s next look. Explore liner choices, material samples and care, with answers to help you plan your project.
Explore pool liners
No. Merlin products are sold exclusively through authorized dealers. Our dealers provide expert guidance, measurements, pricing, installation, and service to help ensure you get the right product for your pool. Use our dealer locator to find an authorized Merlin dealer near you.
Because Merlin sells through authorized dealers only, we are unable to provide direct pricing or estimates to homeowners. Your local Merlin dealer can provide:
Authorized Merlin dealers have samples of our liner patterns, spa cover, and safety cover materials available for review. Use our Dealer Locator to find a dealer near you.
Pattern/color selection is a personal preference, and we encourage customers to choose the pattern that best fits their style and needs. Our team can provide general product information, but we do not make final pattern/color selections for customers.
Aqua-Max liners are specifically formulated to provide greater UV resistance and far greater resistance to pool chemical systems and chemical misuse. These Merlin-exclusive high-performance vinyl liners also contain over twice as much anti-fungal and anti-bacterial protection than standard liners.
Aqua-Intense liners are our luxury line of stylish, stunning, and crafted liners featuring special luster inks, textured vinyl, or a combination of both.
Warranty coverage varies by product. Please refer to the warranty documentation provided with your product or available on our website.
Warranty registration must be completed within 30 days of installation through the ‘Product Registration’ page on our website.
Your liner is manufactured using premium-grade vinyl and advanced manufacturing methods. Proper water chemistry, maintenance, and care are essential for maximizing its lifespan. Please refer to our product literature for detailed maintenance recommendations.
The difference between 20 mil and 27 mil refers to the thickness of the vinyl liner material. The best liner thickness depends on factors such as pool usage, environment, and personal preference. Your local Merlin dealer can help recommend the best option for your pool and budget.
Products certified to CFFA-P-101 have passed a series of test methods within CFFA's Recommended Minimum Performance Standards for Vinyl Swimming Pool Liners - In-Ground, which have been identified as important and relevant for the performance of in-ground vinyl swimming pool liners that are 20 mil or greater.
Covers
Plan for the seasons ahead. Get familiar with ordering, care, remakes and the details of your Merlin safety cover.
Explore safety covers
No. Merlin products are sold exclusively through authorized dealers. Our dealers provide expert guidance, measurements, pricing, installation, and service to help ensure you get the right product for your pool. Use our dealer locator to find an authorized Merlin dealer near you.
Yes. Select hardware and replacement parts can be purchased through the “parts & accessories” section of our website.
Because Merlin sells through authorized dealers only, we are unable to provide direct pricing or estimates to homeowners. Your local Merlin dealer can provide:
Authorized Merlin dealers have samples of our liner patterns, spa cover, and safety cover materials available for review. Use our Dealer Locator to find a dealer near you.
Warranty coverage varies by product. Please refer to the warranty documentation provided with your product or available on our website.
Warranty registration must be completed within 30 days of installation through the ‘Product Registration’ page on our website.
Regular cleaning, proper storage, and routine inspection can help maximize the life of your cover. Please refer to our product literature for detailed maintenance recommendations.
The serial number is embroidered on the center strap located at the deep end of your cover facing down. Please note that it can be in the loop of the spring and for rectangle covers, it could be located on the shallow end. It can also be located on your paperwork from your cover purchase.
To order a remake, please contact your Merlin dealer. In most cases, we can use the serial number from your existing cover to retrieve the original pool measurements, which may eliminate the need for remeasuring. Please note that we cannot locate orders using a residential address. If you do not have your serial number, your dealer may be able to assist using your order number, dealer information, or other purchase details.
Yes. Merlin performs repairs and alterations on most manufacturers' safety covers. Please contact your local dealer to arrange a service.
Once your dealer submits your order to Merlin, most custom covers ship from our facility within two weeks or less. Stock-size rectangular covers typically ship within 24–48 hours. Please note that your dealer or contractor may have additional lead times for ordering, scheduling, delivery, or installation.
For remake covers only, if returned before August 1, springs may remain attached. After August 1, remake covers returned with springs attached will be subject to a one-hour labor charge. For repair covers, springs must always be removed before returning the cover. Covers sent in for repair with springs attached will be subject to a one-hour labor charge.
Yes, our Safety Covers meet or exceed the standards for safety covers as established by the American Society for Testing and Materials (ASTM).
Spa Covers
A little preparation makes the next step easier. Start with samples, pricing and warranty information for your spa cover.
Explore spa covers
No. Merlin products are sold exclusively through authorized dealers. Our dealers provide expert guidance, measurements, pricing, installation, and service to help ensure you get the right product for your pool. Use our dealer locator to find an authorized Merlin dealer near you.
Because Merlin sells through authorized dealers only, we are unable to provide direct pricing or estimates to homeowners. Your local Merlin dealer can provide:
Authorized Merlin dealers have samples of our liner patterns, spa cover, and safety cover materials available for review. Use our Dealer Locator to find a dealer near you.
Warranty coverage varies by product. Please refer to the warranty documentation provided with your product or available on our website.
Warranty registration must be completed within 30 days of installation through the ‘Product Registration’ page on our website.
Yes, our Spa Covers meet or exceed the standards for spa covers as established by the American Society for Testing and Materials (ASTM).
General
Make your project feel more familiar. Learn about Merlin, choosing your finish, following an order and caring for your purchase.
No. Merlin products are sold exclusively through authorized dealers. Our dealers provide expert guidance, measurements, pricing, installation, and service to help ensure you get the right product for your pool. Use our dealer locator to find an authorized Merlin dealer near you.
Yes. Select hardware and replacement parts can be purchased through the “parts & accessories” section of our website.
Because Merlin sells through authorized dealers only, we are unable to provide direct pricing or estimates to homeowners. Your local Merlin dealer can provide:
Authorized Merlin dealers have samples of our liner patterns, spa cover, and safety cover materials available for review. Use our Dealer Locator to find a dealer near you.
Our materials are North American made, and our products are manufactured at our facilities in Hamilton, New Jersey and Long Island, New York.
Warranty coverage varies by product. Please refer to the warranty documentation provided with your product or available on our website.
Warranty registration must be completed within 30 days of installation through the ‘Product Registration’ page on our website.
Your local dealer will provide order updates and status information.
Pattern/color selection is a personal preference, and we encourage customers to choose the pattern that best fits their style and needs. Our team can provide general product information, but we do not make final pattern/color selections for customers.
Merlin uses only the finest available materials in our products and demands excellent craftsmanship from our team during manufacturing. We believe in being the best.
The difference between 20 mil and 27 mil refers to the thickness of the vinyl liner material. The best liner thickness depends on factors such as pool usage, environment, and personal preference. Your local Merlin dealer can help recommend the best option for your pool and budget.
Products certified to CFFA-P-101 have passed a series of test methods within CFFA's Recommended Minimum Performance Standards for Vinyl Swimming Pool Liners - In-Ground, which have been identified as important and relevant for the performance of in-ground vinyl swimming pool liners that are 20 mil or greater.
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Dealers
Keep your next project moving. Find guidance on dealer access, quotes, measurements and working with the Merlin team.
Click here for more information about becoming a Merlin Dealer
The Dealer Portal allows you to:
First try using the "Login with Email" option and enter the email address registered with Merlin. A one-time passcode will be sent to that email. If that doesn’t work, contact your Merlin Account Executive to request access for additional employees.
Please send all quote or order requests, as well as any additional information regarding an existing order, to orders@merlinindustries.com.
Yes. Merlin offers training opportunities throughout the year. Contact your Merlin representative for more information about upcoming sessions. Additional training materials and resources are available within the Merlin Dealer Portal.
Yes. Your Account Executive can help answer general measuring questions over the phone. If you require more advanced technical support, we may refer you to a field technician for further assistance.
If the original product was manufactured by Merlin, measurements are likely available in our system. A valid serial number is typically required to retrieve them.
Yes. Merlin can often manufacture a replacement cover even when the original manufacturer is unknown.
For remake covers only, if returned before August 1, springs may remain attached. After August 1, remake covers returned with springs attached will be subject to a one-hour labor charge. For repair covers, springs must always be removed before returning the cover. Covers sent in for repair with springs attached will be subject to a one-hour labor charge.
The difference between 20 mil and 27 mil refers to the thickness of the vinyl liner material. The best liner thickness depends on factors such as pool usage, environment, and personal preference.
Your account executive will first review your question or concern to see how we can best assist you. If your request requires additional support, we will route it to the appropriate team member. Please contact your Account Executive for further inquiries.
Keep the details handy
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