Internet Sales Policy

What is your Internet Sales Policy?
Can I buy a Merlin product from the Internet for cheaper?
Isn't it all the same stuff whether it's purchased on the internet or not?

Easy Entry Questions

Can I install Easy-Entry steps in an existing pool?
What sizes do the steps come in?

Aqua Staircase Questions

How do I hold the step down?
How much weight can the step support?
Can the step tear my liner?
The step is difficult to get out of the pool every winter when I want to cover it. Any suggestions?
What colors does the step come in?

Custom Spa Cover Questions

What tapers of foam inserts do you offer?
Can just cover inserts be ordered?
Can a spa cover withstand heavy snow?
Do Custom Spa Covers meet ASTM Standards for Safety Covers?
What are the R-values of spa covers?
What should I clean my spa cover skin with?

Safety Cover Questions

Why do I need a safety cover?
Can you make a cover for any shape and size pool?
My dealer said the cover brand they sell is “just like” a Merlin SmartMesh™ cover. Is that true?
I live at the beach. Should that affect which cover I buy?
What is the difference between SmartMesh™ and Dura-Mesh covers?
Why is the warranty less on the solid than mesh covers?
How can I confirm I’ve received the CORRECT mesh cover upon delivery, since the SmartMesh™ is more expensive than Dura-Mesh?
How much do each of these covers weigh?
If I have a non-Merlin cover and want a replacement, could Merlin make the same cover matching the anchor points?
Should I drain my pool when I am ready to put on my Merlin cover this winter?
Should I remove snow from my safety cover?
I have rock surrounding my pool. Can that damage my cover?
Can you install a Merlin cover on an above-ground pool?
How and where should I store my cover while it is not in use?
How can I fix a small rip or tear in my cover?

Liner Questions

What’s the difference between a 20 and 27 mil liner?
How will my liner look in the pool?
Will chemicals hurt my liner?
Will brushes or pool cleaners hurt my liner?
Can I mix and match liner tiles and bottoms?
What is the difference in a Value-Max and Aqua-Max liner?
How long should my liner last?
How often do you change your liner patterns?
What is a Merlin Signature Liner?
Do you have plain liners?
Will I see seams in my liner?
What size and shape pools can you make a liner for?
How can I fix a small rip or tear in my liner?

General Questions

Can I order products from Merlin directly?
What do you mean by limited warranty? How is it pro-rated?
How do I find a Merlin dealer near me?
Can I fill out the warranty online?


Safety Cover Installation Instructions




Safety Cover Owner's Guide