New Customer Portal

New Customer Portal Experience Coming Soon!

You can access the new portal here 

We understand that some of the benefits of being a valued Merlin customer are currently on hold since our cyberattack and we know you’re all wondering when and how some of these will be restored. As we mentioned in one of our letters, what was known as the Dealer Portal will not be returning in the same form as it was before. Instead, we are using this opportunity to bring you a whole new customer experience through our new up and coming work order system.

Below is a list of features you’ll be able to utilize within our new customer portal in the near future.

• More secure individual logins with your email and password including individualized settings depending on your role within your company.
• Pending Order Reports.
• Online quoting and ordering.
• Literature orders.
• Merlin Magix, Magix Mobile including online measurements for Merlin Drone Magix.
  • While this portion may take longer to develop, we will be partnering with Pool Measure Pro starting soon. If you are not familiar with this app, please ask your Merlin Rep for more details.
• Access to the online Price Guide, Tech Bulletins and other important documents.

This new customer experience is currently being tested by some key customers. If you’re interested in being one of our testers, please contact your Merlin Sales Rep or Account Executive for more information. Please understand that this platform is currently in testing mode and while most statuses should be accurate, there may be some that have not been updated accurately in the new system yet.